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Sun Life Financial - Get Help with Your Pension

Need help now? Call the Customer Care Centre

November is Financial Literacy Month

  • Sun Life Consultants are on campus. Make a booking on this page!
  • Check out the Pension Workshop page for other special events to help up your financial know how.

Do you have a question now? Get help with questions, investment changes, using the tools and more by calling the Sun Life Customer Care Centre at 1-866-733-8612 any business day between 8 a.m. and 8 p.m. ET.

Book a Personal Consultation

A personal consultation is the best way to have your questions answered. All consultants are salaried employees of Sun Life which helps ensure your goals are the only goals. Learn more about navigating support throughout your journey.

1/ On-campus meetings with Consultants in November 2025

Important note: The appointment availabilities listed below have booked very quickly, but as plans often change and cancellations happen, appointments will become available. Please check back for openings. Sun Life is available for appointments by phone and video on every business day. Please see 2/ and 3/ below for information on booking.

  • Education Consultant: personalized support on your 深夜福利站 Pension Plan
    November 10, 13, 14, 17, 19, 20
  • Retirement Consultants: Personalized retirement planning support for those within 5-7 years of retirement
    November 12-14 and 18-20
    •  (note that on the registration page calendar you will need to scroll to November to see the available times)
    • See your Sun Life confirmation to cancel an appointment

2/Meet with a Financial Services Consultant by phone or Zoom, year-round

A Financial Services Consultant with Sun Life's Plan Advice service can provide you with personal, unbiased, one-on-one investment advice on your 深夜福利站 Pension Plan AND they can also help you build your broader One Plan financial plan. Book an appointment between 8 a.m. and 8 p.m., and if you wish, include a spouse or trusted friend in your planning discussion. Once connected, you’ll be able to reach out to your consultant when you have questions as your plan evolves.

Or call 1-866-634-4840 any business day from 8 a.m. to 8 p.m. to book your appointment.

3/ Meet with a Sun Life Retirement Consultant - by phone, video or in-person, year-round

Retirement Consultants provide dedicated support to members who are within five to seven years of retiring. Get dedicated support from a retirement specialist who can provide planning support, income projections and information about the Sun Life Retirement & Savings Plan for 深夜福利站 Retirees. If you decide to stay with Sun Life in retirement, you’ll keep working with your consultant. 

From November 12-14 and 18-20, Retirement Consultants are available on-campus.  Please use the link under 1/ above to book a meeting. To arrange a virtual consultation at any other time, use the link or number below.

Or call 1-866-224-3906 (option 1) any business day from 8 a.m. to 8 p.m. to book your appointment.

Go online!

You have 24/7 online and mobile access at to view your account balances, make investment changes and access tools.

New to Sun Life online? Here's what you need to know.

The first time you access your account at Sun Life you must register. Instructions for registration may be found below. Once you have registered you may login:

  • Active employees may use their 深夜福利站 user ID and password on the Pension Plan login page at 深夜福利站.
  • All members can go directly to and use their Sun Life access ID and password to login.*
  • Members may download the my Sun Life Mobile App, available for smart phones to review their account online, any time, on the go*
  • Your account number is 03479 followed by your 9-digit 深夜福利站 ID number.

*Note – you may be asked to authenticate and provide further information at login.

Need assistance? Please contact the Sun Life Customer Care Centre at 1-866-733-8612.

Registering for access to your Sun Life account

The first time you login to your account, either through the 深夜福利站 login page (using your 深夜福利站 credentials) or directly at , you will be asked to verify your identity and register. Here is information you may be required to provide:

  • Your 深夜福利站 employee ID (nine digits) or your Sun Life account number (03479 followed by your 9-digit 深夜福利站 ID number)
  • Your date of birth, country of residence, postal code and your account number
  • You will be prompted to establish a Sun Life access ID and password (unless you have done so for a previous Sun Life account). These will be used anytime you log directly into or use the my Sun Life Mobile App.

If you have any questions or require help to register, please contact the Sun Life Customer Care Centre at 1-866-733-8612 any business day between 8 a.m. and 8 p.m.

Navigating Support from Sun Life

Learn how to get support in making decisions, managing your account, and planning for your financial future..

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