Direct Travel Concur Online will be unavailable from May 5th-11th for transition to new interface

April 10, 2025

We are excited to announce that 深夜福利站 will be transitioning to a new Concur interface, designed to enhance your travel booking experience.

To facilitate the transition to the new interface, the Concur Portal will be offline May 5th to May 11th. During this time, you will need to contact the Direct Travel team by phone or email for new or existing arrangements as you will not be able to access Concur. We ask you to plan accordingly and book any travel arrangements you want to make in Concur Travel before May 5th. The Direct Travel team is available to support this transition.

Email: Team77@dt.com
Toll-Free Phone: 1-800-665-8795

What’s Changing?

1. Direct Travel contact information effective May 12th:

Email: Team78@dt.com
Toll-Free Phone: 1-800-582-6046

2. Improved User Experience
The new Concur interface offers a more intuitive and modern design, with improved visuals and richer descriptions, consolidated into a single, seamless view. Browsing options and making informed travel decisions will be easier, with visibility into both cost and sustainability ratings.
3. Faster Booking & Checkout
The booking process is now streamlined to resemble consumer websites and apps you're already familiar with. Whether you prefer desktop or mobile, the new interface adapts to your needs, helping you book trips quickly and efficiently.
4. Sustainable Travel Options
You can now filter and view details related to your carbon footprint, making it easier to align your travel choices with sustainability goals.

For guidance on navigating the new interface, please review the following videos or email onlinesupportcan@dt.com:

 

 

Important Notes:

  1. Bookings made before the transition will continue to be managed by the previous team, however, effective May 12th the new email address is Team78@dt.com
  2. Existing bookings made prior to the change will not appear in the new Concur interface but rest assured—your reservations remain active and unaffected.
  3. Some features may be limited. For example, there will be restrictions with the purchase of seats when booking a flight with Air Canada. Paid seats can still be booked on the Air Canada website or through an agent. 

 

Thank you for your attention to this update. We’re confident that the new experience will provide a smoother, more efficient travel process.

For more information on booking travel and to access Direct Travel Concur Online, please visit our Preparing to Travel website.